My Homecare Durham

My Homecare team provided top-quality palliative care for my mother- in-law. Every member of their team was highly skilled in bed rest care, promoted comfort and carried out personal care as well as pressure area care and care of her catheter. All staff were sensitive to the needs of my mother-in-law and offered great support to the family when needed. This care was also arranged at very short notice as she wanted to be at home instead of in the hospital. My Homecare Assistance made this happen.

My mum started having carers a few weeks ago when she was struggling with her mobility. My sisters live locally, whereas I live in Lancashire and so I came to stay for a few days. The carers who I saw during this period were amazing! They were so friendly, hard-working, and caring and made a huge difference to my mum’s day. They showed a real interest in my mum as a person and her family, and their positivity made a real impact. They spoke highly of the company they work for and the management team, which was also very reassuring. My sisters helped my mum arrange the care package and are also extremely pleased with the excellent service our mum is receiving. Although both my sisters visit regularly to help, it’s reassuring for them to know that in between visits my mum is being so well cared for. The service also enables my mum to keep her independence, which is so important to her. Many thanks to the whole team at My Homecare.

The staff are all very kind to my mam. Her main carer comes most days so she is very comfortable with her. She is helped with bathing and put to bed/helped out of bed daily and other small tasks. Medication is administered safely. I am very satisfied. Thank you.

Fantastic team. Great with 91-year-old father who has Dementia. Brilliant support for me and my family, both when mum was alive and when she recently passed. Could not have coped without them. Massive thank you.

Very helpful, friendly, trustworthy and competent staff and management. Very happy to have them looking after my wife.

My Homecare provides professional care with a sympathetic well trained friendly care team for whom we are full of praise. The management team adapt to the changing needs and the carers manage their tasks efficiently and sympathetically whilst respecting our privacy. Timekeeping can be a challenge on the odd occasion, however, a phone call when emergencies arise with the care team is helpful and reassuring.

The care provided by My Homecare Redbridge was exceptional. The carer was very good with Mum and she provided her with all the care she needed and treated her with dignity and respect.
I felt really reassured knowing that Mum was being cared for properly.

My mother seems very happy with the carers that visit her. They always treat her with respect. They always ring myself or my sister if there have been any concerns. They will also remind her what day it is and what she has planned for that day checking the planner we have written out.

I am so impressed with the quality of care provided to me. I am treated with the utmost respect and dignity. All carers are kind and understanding. The management team is magnificent. If there is ever an issue, we discuss it immediately and it is resolved. I have had a few care agencies over the past
few years and My Homecare is by far the best!

Halifax, this team cared for my mum during her last four months. If you get the chance to choose your carers – choose these.

My family would like to say thank you for the care and support you have given my dad in the short time we have known you: unfortunately, he was taken into hospital. All your staff have been trained to a high standard for they are genuinely impressive showing their patience, energy and support! He said it meant a lot to him and could ask for anything without feeling uneasy! Carers you should be proud and wishes only the best for you all.

I live far away, so travelling to put arrangements in place wasn’t possible for me. Correspondence with My Homecare was very clear. I was provided with all the details on assessment, fees and care set up in a timely manner. I was subsequently offered feedback which kept me very assured. Uncle has been pleased with the service he received from his carers. He said he had not realised how helpful this would prove to him.

I find the service excellent, the carers are considerate and thoughtful. I’ve developed a relationship with all of them and I wouldn’t hesitate to recommend them. They all really help me and I feel that I am definately improving since they have been coming. My husband appreciates all their help too.